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About Us:
At AMSpace Recruitment, we specialise in delivering exceptional customer experiences while supporting employee growth in dynamic, multicultural locations. We are seeking motivated Customer Support / Technical Support Agents fluent in Italian to join our client’s team in Greece.

Job Overview:
As a Customer Support / Technical Support Agent, you will act as the primary point of contact for Italian-speaking customers, offering high-quality customer service and technical assistance. Your role will involve resolving issues, responding to enquiries, and ensuring a smooth and positive experience for users.

Key Responsibilities:

• Provide excellent customer support via email, phone and chat in Italian.

• Assist customers with product and account enquiries to ensure satisfaction.

• Document customer interactions and manage support tickets using the company’s systems.

• Collaborate with internal teams to escalate and resolve complex issues and to improve service processes.

• Keep up to date with product knowledge, updates and company policies.

• Participate in training sessions and ongoing professional development programmers.

Requirements:

• Language proficiency: Italian (C2) and English (B2–C1).

• Previous experience in customer service, technical support or related roles is preferred; junior candidates with0–3 years’ experience are welcome.

• Strong problem-solving skills and a customer-focused attitude.

• Ability to work independently and as part of a team in a hybrid environment.

• Excellent verbal and written communication skills in Italian and good professional English.

• Minimum age:18 years.

What We Offer:

• Competitive salary with monthly performance bonus.

• Relocation assistance where applicable: flight tickets and temporary accommodation provided by the client depending on the project.

• Free health insurance with comprehensive coverage.

• Clear career progression paths and ongoing development opportunities.

• Vibrant lifestyle in sunny cities with rich culture and high quality of life.

• Flexible relocation options — move within1 week up to2 months, as convenient.

• Regulations for13th and14th month salary where provided by the client.

Working Conditions:
Remote/Hybrid options available depending on the project. Training may include remote onboarding and location-based sessions as required by the client. Shift patterns may include evenings and weekends depending on business needs.

How to Apply:
If you are passionate about customer service and technical support and meet the language requirements, please contact our recruitment team for further information and to submit your application.

Join us and contribute to a multicultural, growing community at the heart of a dynamic customer support environment!

Company: AMSpace Recruitment

Location: Remote/Hybrid (client site in Greece)

Salary: Competitive

Type: Hybrid (work from home and on-site as required)