Job Title: Advisor German and English – Project DJI
Location: Santos Office – Rua do Instituto Industrial N7 – Piso 6, Lisbon
Working Hours: Full-time (40 hours/week) Monday – Sunday, 07:00 – 20:00
Probation Period: 30 Days
Contract Type: Unfixed term contract

Overview:
DJI is a leading Chinese technology company based in Shenzhen, specializing in the manufacturing of commercial remotely piloted aircraft (drones) as well as camera systems, gimbal stabilizers, sensors, and flight control systems. As a DJI Customer Support Representative, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance related to drone products.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries and issues via phone and email.
• Provide accurate and detailed information about drone products, features, and specifications.
• Assist customers with product setup, troubleshooting, and usage guidance.
• Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
• Process customer orders, returns, and exchanges.
• Track and update customers on the status of their orders.
• Stay informed about the latest drone models, software updates, and industry trends.
• Provide product recommendations based on customer needs and preferences.
• Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.
• Gather customer feedback and provide insights to improve products and services.

Salary and Benefits:

• Competitive Monthly Salary + Bonus 
• Permanent Signing Bonus
• Rent Support: €400 net for 12 months
• Meal Allowance
• Medical and Dental Insurance: Included in the health plan after 6 months of contract.

Leave and Public Holidays:

• Entitled to 22 business days of annual leave according to Portuguese law.
• Signing a Portuguese contract with applicable public holidays. Compensation for working on public holidays is set according to Portuguese law.

Additional Benefits:

• Up to €200 reimbursement for travel tickets (after 3 months upon proof of purchase).
• Accommodation support customized to your needs and budget, including assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.