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AMSpace Recruitment Consultancy career site
Portugal · Lisbon

German Service & Delivery Advisor - Lisbon

This opportunity is facilitated by AMSpace Recruitment on behalf of our client. If you are ready to make a difference in a vibrant and supportive environment, we invite you to apply today!

Job Title: Advisor German – Service & Delivery E-commerce Support
Location: Sete Rios Office – Avenida José Malhoa No 19, 1070-040, Lisboa
Working Hours: Full-time (40 hours/week) Monday – Sunday, 08:00 – 17:00

Overview:
Join a global team dedicated to ensuring a safe and trustworthy marketplace for users, sellers, and creators. We inspire creativity and joy, connecting over 1 billion users with unique content.

Key Responsibilities:

  • Manage customer, seller, and creator inquiries professionally while meeting quality expectations.
  • Identify root causes of reported issues and provide appropriate resolutions to deliver excellent service.
  • Summarize Q&A and log information into the knowledge management tool.
  • Escalate critical/high-risk cases to the appropriate authority promptly.
  • Coordinate with other teams/departments to resolve customer issues and ensure follow-up.
  • Identify ongoing issues and eliminate repeat complaints to improve the overall customer experience.
  • Adhere to established procedures and guidelines while providing quality customer service.
  • Engage sellers to develop long-term relationships and confidence in the e-commerce platform.
  • Support ad-hoc projects and initiatives as per business needs.

Salary and Benefits:

  • Competitive Salary + Bonus  
  • Meal Allowance
  • Loyalty Bonus
  • Medical and Dental Insurance: Included in the health plan after 6 months of contract.
  • Signing Bonus: €3,000 (with €1,000 paid after the 1st month and €250 paid per quarter for 8 quarters - 24 months)

Leave and Public Holidays:

  • Entitled to 22 business days of annual leave according to Portuguese law.
  • Signing a Portuguese contract with applicable public holidays. Compensation for working on public holidays is set according to Portuguese law.

Additional Benefits:

  • Up to €200 reimbursement for travel tickets (after 3 months upon proof of purchase).
  • Up to €400 reimbursement for accommodation per month for the first 4 months.
  • Customized accommodation support to meet your needs and budget, including temporary and permanent housing assistance


Department
Portugal
Locations
Lisbon
Picture of Adam T Van Der Mijl -Qawasmeh
Contact Adam T Van Der Mijl -Qawasmeh Founder &CEO

About AMSpace Recruitment Consultancy

AMSpace Recruitment Consultancy transforms talent acquisition into a strategic advantage. With a focus on placement, headhunting, executive search, and embedded recruitment, we propel companies toward growth. Specializing in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more. #StrategicStaffing #InnovativeTalentSolutions #Recruitment

Founded in 2023
Co-workers 2
Portugal · Lisbon

German Service & Delivery Advisor - Lisbon

This opportunity is facilitated by AMSpace Recruitment on behalf of our client. If you are ready to make a difference in a vibrant and supportive environment, we invite you to apply today!

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