יועץ תמיכה טכנית (עברית) - ליסבון

Location:  Lisbon, Portugal
Position Type: Full-time (40 hours/week)
Working Hours: Sunday – Thursday, 7:30 – 16:30
Probation Period: 30 Days
Contract Type: Unfixed term contract

About the Company:
Join a pioneering company that is a global leader in interactive entertainment. With a rich history of innovation since the launch of its original gaming console, this organization continues to shape the landscape of digital entertainment.

Role Overview:
As a Technical Support Advisor, you will be the key point of contact for customers, providing exceptional support and solutions related to a range of innovative gaming products and services. Your technical knowledge will be instrumental in delivering a premium experience to all users.

Key Responsibilities:

• Efficiently respond to customer inquiries within established timescales.
• Develop and maintain a comprehensive technical understanding of the company’s products and services.
• Handle correspondence as required, ensuring clear communication.
• Log all customer interactions accurately in line with established procedures.
• Maintain and update relevant administrative documentation responsibly.
• Recognize when to escalate issues to other departments or senior staff.

What We Offer:

• A competitive gross monthly salary with additional technical and language complements.
• An attractive signing bonus provided in structured payments.
• Holiday and Christmas bonuses that reflect your contribution and service.
• Performance bonuses based on terms and conditions after your fourth full month.
• Comprehensive medical and dental insurance after six months of contract.

Holidays:
Entitlement to 22 business days of annual leave in accordance with Portuguese law, in addition to public holidays.

Relocation Package:

• Up to a certain amount for travel ticket costs, reimbursed after three months with proof.
• Monthly accommodation support for the first year.
• Tailored accommodation assistance to meet your needs, including temporary and permanent housing options.

Training:
The training period is fully paid and will be included in your contract, with your start date aligned with the first day of training.

Requirements:

• EU citizenship or valid work visa for Portugal.
• Fluency in Hebrew and proficient English