About Us:
At AMSpace Recruitment, we specialise in delivering exceptional customer experiences while supporting employee growth in dynamic, multicultural locations. We are seeking a motivated Danish Customer Support Specialist to join our client’s team in Athens, Greece.

Job Overview:
As a Danish Customer Support Specialist, you will act as the primary point of contact for Danish-speaking customers, providing high-quality customer service and technical assistance for an entertainment streaming platform. You will resolve enquiries related to accounts, billing and product usage, troubleshoot basic technical issues and ensure a smooth, positive experience for users.

Key Responsibilities:

• Provide excellent customer support via phone, chat and email in Danish.

• Assist customers with account management, billing enquiries and basic navigation of the platform and applications.

• Troubleshoot software functionality, system configurations and network-related issues within scope.

• Manage social media messages and email enquiries related to account and technical issues when required.

• Document customer interactions and manage support tickets using the company’s systems and knowledge base.

• Work end-to-end on customer interactions with no tiered support handover for assigned cases.

• Collaborate with internal teams to escalate and resolve complex issues and contribute to process improvements.

• Keep up to date with product knowledge, updates and company policies; participate in training and continuous development.

Requirements:

• Language proficiency: Danish (C2) and English (C1).

• Previous experience in customer service, technical support or related roles is preferred; junior candidates with0–3 years’ experience are welcome.

• Strong written communication skills for chat and email and excellent verbal skills for phone support.

• Advanced PC skills and ability to work with online knowledge bases and CRM/ticketing systems (English-based KB available).

• Ability to multitask efficiently and maintain a customer-focused attitude under pressure.

• Ability to work independently and as part of a team in a hybrid environment.

• Minimum age:18 years.

Working Hours & Location:
Hybrid position in Athens, Greece with remote training available. Shift patterns may include evenings and weekends depending on business needs. Training from home will be provided prior to on-site work as required by the client.

Compensation & Benefits:

• Competitive salary with monthly performance bonus (project-dependent).

• Relocation assistance where applicable: flight tickets and temporary accommodation provided by the client depending on the project.

• Free health insurance with comprehensive coverage.

• Clear career progression paths and ongoing development opportunities.

• Vibrant lifestyle in a sunny city with rich culture and high quality of life.

• Regulations for13th and14th month salary where provided by the client.

How to Apply:
If you are passionate about customer service and technical support and meet the language requirements, please contact our recruitment team for further information and to submit your application.

Join us and contribute to a multicultural, growing community at the heart of a dynamic customer support environment!

Company: AMSpace Recruitment

Location: Athens, Greece (Hybrid/Remote options)

Type: Hybrid (work from home and on-site as required)

Salary: Competitive