Job Overview: Join our innovative technical support team, assisting customers with technical inquiries and troubleshooting across a variety of platforms and applications. This position offers a mix of remote and onsite work, providing flexible opportunities to engage in dynamic problem-solving environments.

Key Responsibilities:

• Deliver Tier 2 technical support for a range of applications and services through chat, email, and phone.
• Assist customers with technical issues related to Google platforms, including Play Store, YouTube settings, and other Google applications.
• Manage and resolve customer inquiries efficiently, handling up to 20-25 cases per day.
• Utilize multiple support tools and internet applications to perform troubleshooting and provide effective solutions.
• Support business customers, including content creators and monetized partners, with account settings and content queries.
• Develop and maintain advanced knowledge of internet applications, browsers, MS Office, and Google Ads.
• Multitask effectively, managing multiple channels and interactions seamlessly.

Qualifications:

• Native or near-native proficiency in Norwegian.
• Strong communication skills in English (C1 level or higher).
• Excellent written communication skills.
• Advanced ability to use internet applications, browsers, and MS Office.
• Solid PC knowledge and technical skills.
• Minimum typing speed of 25 words per minute with 85% accuracy.
• Multitasking proficiency and strong problem-solving skills.

Salary and Benefits:

• Competitive monthly salary of €1,500.
• Bonus potential up to €300 monthly based on performance.
• Opportunities for professional growth and skill enhancement.
• Flexible working arrangements, including a combination of home-based and onsite work.

Become a part of our team and contribute to delivering exceptional technical support for renowned global platforms!