Danish-Speaking Customer Service Representative

Location: Greece (Remote Work)

Gross Salary: 1,300€ per month
Bonuses: Monthly Performance Bonus up to 250 Euro
Benefits: Free ticket to Greece and 4 weeks of accommodation provided
Schedule: Monday-Sunday, 10:00-22:00
Relocation: Assistance provided

Skills & Qualifications:

• Danish language proficiency at C2 level
• English language skills at C1 level
• Strong technical skills

Training: 11 working days training program provided

Responsibilities:

1. Service Requests:
   • Identify business partners and arrange service visits for repairs, installations, or maintenance.
   • Use Call Assistance to help consumers resolve issues independently where possible.
2. General Inquiries:
   • Provide requested information efficiently by accessing all relevant data sources.
   • Initiate follow-ups for sending materials such as catalogues or brochures.
3. Service-Related Complaints:
   • Log complaints in a structured manner with all necessary details.
   • Set up follow-up actions or escalate to a supervisor if required.
4. Spare Part Sales:
   • Encourage and facilitate the sale of spare parts when appropriate, focusing on up- and cross-selling opportunities.

What We Offer

• Complete relocation support (flight ticket + Hotel Accommodation for 4 weeks)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.