Job Title: Customer Service Representative (German-speaking)

Location: Hybrid (Project: Bose, based in Barcelona)

Contract Type: Indefinite, Full-time

Shift Details: Monday to Friday, 9:00 AM - 6:00 PM

Salary: €18,776 annually + €1,920 in benefits

Overview:

Join our esteemed project, supporting a leading brand in audio equipment. As a German-speaking Customer Service Representative, you'll provide top-notch service and technical support for premium audio products, ensuring customer satisfaction and smooth issue resolution.

Main Tasks:

• Handle B2C user requests via phone/email, logging details and providing solutions within SLA.
• Resolve technical queries
• Keep up-to-date with user-specific applications and tech knowledge.
• Ensure service requests are satisfactorily concluded and monitor open queries.
• Escalate service issues as needed and maintain SLA standards.
• Keep customers informed about the status and progress of their issues.
• Achieve excellent customer satisfaction levels.

Requirements:

• Near-native level English, both spoken and written, plus native-level German.
• Superior customer care skills.
• Strong IT knowledge in Signal Path Connectivity, Wireless Networking, and Audiovisual products.
• Experience with Windows and Mac environments.
• Minimum of 1-year experience in customer service, preferably technical support.
• Service-oriented with a responsible, independent work habit.
• Able to implement and manage process changes.
• Strong communication, teamwork, flexibility, and stress handling skills.
• Compliance with company security rules.

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