Job Title: Account Manager (Norwegian-speaking)
Location: On-site, Malaga, Spain (OBA Malaga)
Contract Type: Indefinite
Work Schedule: Monday-Thursday 9:00 AM - 5:30 PM, Friday 9:00 AM - 4:30 PM
Role: Customer Lifecycle Manager

Overview:
We are looking for a Norwegian-speaking Account Manager to be the first contact for our cloud solutions customers in Malaga. This customer-facing role focuses on managing and nurturing customer relationships and driving sales of Microsoft cloud technologies.

Job Description:

• Deliver a strong first impression as the initial point of contact for many customers, setting a foundation for long-term relationships.
• Lead the sales process from initial lead to purchase, handling strategy, overcoming objections, and negotiating success.
• Engage with small and medium businesses to identify opportunities to meet their needs with leading cloud technologies.
• Prioritize customer engagement to deliver a world-class experience.
• Achieve customer wins by maximizing up-sell and cross-sell opportunities, collaborating with Solution Specialists and Partner Connection Managers.
• Present competitive offerings in relation to customer needs and communicate the value of our client.
• Turn prospects into opportunities and build a revenue pipeline using criteria like BANT (Budget, Authority, Need, and Timeline).
• Meet monthly targets of contacting 200 leads and creating 30 opportunities.
• Utilize social, digital, video, chat, and traditional communication methods to manage and sell effectively.
• Collect and convey customer feedback to inform business decisions ("Voice of Customer").

Skills Needed:

• High school diploma required, BA/4-year degree preferred.
• 2-3+ years of successful sales experience, with at least 1 year in the IT industry and in sales or customer management.
• Familiarity with modern sales techniques and tools.
• Experience with Azure, Office 365, Dynamics 365, or similar solutions is a plus.
• Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
• Self-starter with proven performance achievements and goal orientation.
• Strong interpersonal skills with excellent communication abilities (oral, written, verbal).
• Experience in effectively communicating via phone, email video, and presentations.
• General knowledge of the IT industry and a quick learning ability for products and solutions.
• Driven by achievement and success, motivated by performance rewards.
• Strong time management skills and the ability to work independently or under supervision.
• Experience with Microsoft Office Suite, Windows OS, and CRM systems like Dynamics 365 or Salesforce.
• Passion for cloud technologies and innovation.
• Language Skills: Intermediate or fluent English; fluent or native proficiency in Norwegian language.

Benefits:

• Competitive salary and performance bonuses.
• Relocation package to assist with moving to Malaga.
• Opportunities for career growth and development.
• A vibrant and inclusive work environment.
• Comprehensive training and professional development programs.