Job Title: Technical Support Advisor (German-speaking)
Location: On-site, Barcelona, Spain (Selva de Mar 129)
Working Hours: Monday to Friday, 11:00 AM - 7:00 PM
Contract: Indefinite

Overview:
Join our client dynamic team as a Technical Support Advisor in Barcelona! We are seeking a German-speaking professional to provide exceptional 1st level IT support to client workers.

Responsibilities:

• Provide 1st level support via phone, email, chat, or self-service portal.
• Perform root cause analysis and troubleshooting using remote access.
• Monitor and categorize IT requests and issues in the client’s ITSM service management system.
• Achieve a high first resolution rate using internal knowledge databases.
• Cooperate with 2nd level service teams and external providers.
• Support client employees in operating user systems and peripheral devices.

Requirements:

• Bilingual/proficient in German, with very good English skills.
• Experience in 1st or 2nd level IT support, preferably in larger environments.
• Strong knowledge of Windows 10, Office 365, and MS Teams.
• Proficient in hardware and software troubleshooting.
• Analytical skills for complex issues.
• Experience with ITSM ticket systems, preferably ServiceNow.
• Familiarity with ITIL V4 processes is advantageous.
• High customer service orientation and responsibility.
• Reliable and systematic work approach.
• Eagerness to learn and develop technical and soft skills.
• Willingness to work in shifts.
• Highly motivated to work within a global team.

Benefits:

• Competitive salary and performance bonuses.
• Relocation package to assist with moving to Malaga.
• Opportunities for career growth and development.
• A vibrant and inclusive work environment.
• Comprehensive training and professional development programs.

Become part of our global team and help us deliver top-notch IT support in an exciting environment!