Job Title: Technical Support Agent- German 

Location: Lisbon, Portugal

Languages Required: German (C2 level), English (B2 level)

Job Description:

About the Role: As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.

Key Responsibilities:

• Respond to customer requests via phone, email, chat, social media, and messaging channels.
  
• Provide pre-sales, general inquiries, and technical support.
• Maintain a consistent brand voice in both private and public interactions.
• Escalate issues to higher support tiers as needed.
• Collaborate with technicians to resolve help tickets.
• Manage an individual ticket queue and follow management direction.
• Work flexible hours, including evenings, weekends, and holidays.
• Review and provide feedback on help content.
• Perform other assigned tasks.

Requirements:

• Proficiency in German at a C2 level (native or near-native fluency).
• Proficiency in English at a B2 level (conversational fluency).
• Proven experience as a Technical Support Agent or a similar role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information to non-technical users.
• Strong multitasking and organizational skills.
• Willingness to relocate to Lisbon, Portugal.
• A customer-oriented mindset with the ability to work well under pressure.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Competitive salary and performance bonuses.
• Relocation package to assist with moving to Lisbon.
• Opportunities for career growth and development.
• A vibrant and inclusive work environment.
• Comprehensive training and professional development programs.
• Health insurance and other employee benefits.

How to Apply: If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment, we would love to hear from you.