Customer Support-Content Moderation 4 Social Media In Porto -French 

Location: Porto, Portugal

(On-site work )

About the Role

Are you passionate about social media and ensuring a safe, engaging environment for users?

As a Content Moderator, you will be on the front lines of safeguarding social media platforms, monitoring user-generated content, and enforcing community guidelines. Your fluency in German, Italian, or French will be essential in understanding and moderating content from diverse language backgrounds.

Join our dedicated international team and contribute to creating a positive and respectful online space. You'll be working in a dynamic environment with supportive colleagues and plenty of opportunities for growth.

Responsibilities

• Evaluate Content: Review user-generated content to ensure compliance with community guidelines and legal regulations.
• Enforce Guidelines: Implement policies consistently, balancing community standards with free expression.
• Respond to Reports: Address user reports of inappropriate content and take appropriate action swiftly.
• Document Activities: Maintain accurate records of moderation actions and resolutions.
• Team Collaboration: Work closely with international moderation teams and contribute to developing best practices.

Qualifications

• Fluency in French, on a C2 Level and English (B2 or higher).
• Experience in content moderation, customer service, or a related field is a plus.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Proficiency in social media platforms and familiarity with their policies.
• Strong analytical and decision-making skills.
• Excellent communication and interpersonal skills.

What We Offer

• Competitive salary (please indicate your expectations).
• A vibrant and inclusive workplace in the beautiful city of Porto.
• The opportunity to grow within an international company.
• Comprehensive training and ongoing support.
• Relocation assistance for candidates moving to Porto.
• Work-life balance with potential for hybrid working arrangements.

For people joining us from other countries outside of Portugal, we offer a great relocation support package to make your move going perfectly smooth!

• Travel expenses
• Airport transfer
• Accommodation expenses
• Full support through our dedicated relocation specialist

Join Us

If you are ready to contribute to making social media a safer place, apply now by filling out the application form.