French Customer Support Specialist

Location: Lisbon, Portugal

(On-site work )

About the Role

As a Customer Support Specialist for a well-known client, you will be the frontline support for our French-speaking customers, addressing inquiries related to product features, technical issues, and various other questions. Your primary goal will be to deliver high levels of customer service and resolve requests related to e-commerce, software, hardware, and wireless connectivity issues. You will be responsible for documenting interactions accurately and maintaining data accuracy in our system, all while adapting to rapid changes and contributing ideas for continuous improvement.

Responsibilities

• Customer Interaction:
• Respond to customer requests via phone, email, chat, social media, and messaging channels.
• Provide pre-sales, general inquiries, and technical support.
• Brand Consistency:
• Maintain a consistent brand voice in both private and public interactions.
• Escalate issues to higher support tiers as needed.
• Collaboration:
• Collaborate with technicians to resolve help tickets.
• Manage an individual ticket queue and follow management direction.
• Adaptability:
• Work flexible hours, including evenings, weekends, and holidays.
• Review and provide feedback on help content.
• Other Duties:
• Perform other assigned tasks as needed.

Qualifications

• Fluency in French (C2 level) and English (B2 level or higher) is essential.
• Proven experience in customer support or a related field is a plus.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM systems and various software applications.
• Ability to work in a fast-paced, dynamic environment.
• Flexibility to adapt to changing processes and customer needs.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

What We Offer

• Competitive salary (please indicate your expectations).
• A vibrant and inclusive workplace in the beautiful city of Porto.
• The opportunity to grow within an international company.
• Comprehensive training and ongoing support.
• Relocation assistance for candidates moving to Porto.
• Work-life balance with potential for hybrid working arrangements.

For people joining us from other countries outside of Portugal, we offer a great relocation support package to make your move going perfectly smooth!

• Travel expenses
• Airport transfer
• Accommodation expenses
• Full support through our dedicated relocation specialist

Join Us

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